Frequently Asked Questions
Everything you need to know about shopping with Aya Fashion.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
Aya offers a 30-day return policy for all unworn items with original tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
How do I determine my size?
Each product page features a detailed size guide with measurements in both centimeters and inches. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
Aya is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and sustainable linen in our collections to minimize our environmental footprint.